Water Leak at Your San Antonio Home: Who Fixes It and Will SAWS Help?
By the Plumbing Hands editorial team · Published November 12, 2026
Water Leak at Your San Antonio Home: Who Fixes It and Will SAWS Help? SAWS says it cannot repair plumbing on private property, so a leak at your San Antonio home needs a licensed plumber. Water and sewer emergencies on SAWS's side go to SAWS, which takes those calls 24 hours a day. After the repair, SAWS has a leak repair reimbursement request: receipts are due within 60 days, with one adjustment per 12 months.
SAWS says it cannot repair plumbing on private property, so a leak at your San Antonio home needs a licensed plumber. Water and sewer emergencies on SAWS's side go to SAWS, which takes those calls 24 hours a day. After the repair, SAWS has a leak repair reimbursement request: receipts are due within 60 days, with one adjustment per 12 months.
Decision guide
How to decide what happens next
Start by identifying whether the issue is isolated to one fixture or affects several drains. If the problem is spreading, includes dirty water, or risks property damage, treat it as urgent and request provider guidance.
Checklist
Is the leak yours or SAWS's?
SAWS states that it cannot repair plumbing on private property, so knowing what steps to take at home and when to contact SAWS versus a licensed plumber helps get the issue handled cleanly.
SAWS states that it cannot repair plumbing on private property, and if you have a leak you will need to hire a plumber.
If you suspect a leak at your own home, shut off the main water service at the meter.
Water and sewer emergencies are taken 24 hours a day, 7 days a week, and SAWS asks you to call any time of day or night about an unscheduled outage.
Ice formed during a freeze can block pipes and cause them to burst.
Know where your meter is and how to close the valve there before you need it.
Verification
After the repair: SAWS leak repair reimbursement
All receipts must be submitted within 60 days after repairs.
Customers are only eligible for one adjustment in a 12-month period.
It may take up to two billing cycles to receive an adjustment.
Reimbursements are based on the type of leak, and listed types include irrigation systems, flex supply lines, toilets, pools, water heaters, water softeners, broken pipes, and pressure reducing valves.
Receipts can be uploaded as jpg, gif, png, pdf, or jpeg files.
Local service-area guidance
This page is written for homeowners and property managers in Dallas-Fort Worth. Plumbing Hands helps homeowners request emergency plumbing service across Dallas-Fort Worth. Availability, pricing, credentials, and arrival details should be confirmed directly with the matched provider.
Official sources
Official sources for “Water Leak at Your San Antonio Home: Who Fixes It and Will SAWS Help?”
These official and manufacturer sources back up the guidance above. Use them to check a plumber's Texas license, see what a typical home policy covers, or read more on the specific problem before you approve work.
Check that the plumber who shows up holds a current Texas license before you approve work.
Common questions
Frequently asked questions
Will SAWS fix a leak on my property?
No. SAWS cannot repair plumbing on private property. If you have a leak, you will need to hire a licensed plumber.
How long do I have to send SAWS my leak repair receipts?
Receipts must be submitted within 60 days after repairs. Customers are eligible for one adjustment in a 12-month period, and processing may take up to two billing cycles.
What should I do first if I find a leak at home in San Antonio?
If you suspect a leak at your own home, shut off the main water service at the meter as SAWS advises, then contact a licensed plumber to make repairs.
What is the quick decision?
SAWS says it cannot repair plumbing on private property, so a leak at your San Antonio home needs a licensed plumber. Water and sewer emergencies on SAWS's side go to SAWS, which takes those calls 24 hours a day. After the repair, SAWS has a leak repair reimbursement request: receipts are due within 60 days, with one adjustment per 12 months.
When should I call instead of waiting?
Call when water damage, wastewater, essential fixture loss, or repeated backup symptoms are present.
What should I do first during a plumbing emergency?
Stop the water source if safe, avoid using affected fixtures, protect people from contaminated water, and request help.
What should I do during an active leak?
Use the closest working shutoff valve, keep water away from electrical areas, and request leak help quickly if water keeps spreading.
When should a drain backup be treated as urgent?
Treat it as urgent when more than one fixture backs up, wastewater appears, or the problem blocks essential use.
