DFW Emergency Water‑Shutoff Guide

For homeowners, property managers, and apartment staff

1. Locate Your Main Water Shutoff Valve

• Indoor: Usually near the water heater, under the kitchen sink, or in a utility closet.
• Outdoor: Near the foundation, often in a meter box (use a meter key or large screwdriver).

2. Steps to Shut Off Water in an Emergency

• Turn the valve clockwise (righty‑tight) until it stops.
• If it’s a ball‑type lever, rotate it 90° so it’s perpendicular to the pipe.
• Test by opening a faucet – no water flow confirms it’s shut.

3. After Shutting Off

• Drain remaining water by opening the lowest faucet (basement or ground floor).
• If a pipe burst, turn off the water heater and furnace immediately.
• Call a licensed plumber (PlumbingHands offers 24/7 emergency service).

4. What NOT to Do

• Do not try to solder or patch a burst pipe yourself – risk of further damage.
• Do not use electrical appliances near standing water.

5. Keep This Guide Handy

• Print it and store it near your main shutoff valve.
• Share it with your neighbours or tenants.

Need emergency help? Call PlumbingHands – DFW’s trusted emergency plumber.